Cherie Carter-Scott, Ph.D., is the author of bestsellers such as “If Life is a Game, These are the Rules” and “The Corporate Negaholic.” She also is a consultant and seminar leader who has been coaching for nearly 30 years and counts among her clients such Fortune 500 companies as American Express, IBM and Burger King. In today’s Q&A, Carter-Scott, who will present a Franciscan Healthy Lifestyle lecture March 25 at 7 p.m. at the Sheraton-Tacoma Convention Center, addresses issues facing businesses and customer service.